Privacy Policy
This Privacy Policy between the Nigerian Hydrological Services Agency of Plot 222, Foundation Plaza,
Shettima Ali Monguno Crescent, Utako, Abuja, Nigeria (hereinafter referred to as NIHSA) and you,
constitutes our commitment to your privacy on our administrative records, websites, social media
platforms, mobile applications and premises.
1.0 Your Privacy Rights
This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing and
protection of your personal information. It applies to the NIHSA website and all database applications,
services, tools and physical contact with us regardless of how you access or use them.
If you have created a username, identification code, password or any other piece of information as part
of our access security measures, you must treat such information as confidential, and you must not
disclose it to any third party. We reserve the right to disable any user identification code or password,
whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with
any of the provisions of these Conditions. If you know or suspect that anyone other than you know your
security details, you must promptly notify us at info@nihsa.gov.ng
2.0 Consent
You accept this Privacy Policy when you give consent upon access to our platforms, or use our services,
content, features, technologies or functions offered on our website, digital platforms or visit any of our
offices for official or non-official purposes (collectively “NIHSA services”). This Policy governs the use of
NIHSA services and intervention projects by our users and stakeholders unless otherwise agreed through
written contract. We may amend this Privacy Policy at any time by posting a revised version on our
website, or placing such notice at conspicuous points at our office facilities. The revised version will be
effective 7-days after publication.
3.0 Your Personal Information
When you use NIHSA Services, we collect information sent to us by your computer, mobile phone or
other electronic access device. The automatically collected information includes but not limited to data
about the pages you access, computer IP address, device ID or unique identifier, device type, geo-
location information, computer and connection information, mobile network information, statistics on
page views, traffic to and from the sites, referral URL, ad data, standard web log data, still and moving
images.
We may also collect information you provide us including but not limited to information on web form
survey responses, account update information, email, phone number, organization you represent,
official position, correspondence with NIHSA support services and telecommunication with NIHSA. We
may also collect information about your transactions, enquiries and your activities on our platform or
premises.
We may also use information provided by third parties like social media sites. Information about you
provided by other sites are not controlled by NIHSA and we are therefore not liable for how they use it.
4.0 What we do with your personal information
The purpose of collecting your personal information is to give you efficient, enjoyable and secure
service. We may use your information to:
Provide NIHSA services and support;
Process applications and send notices about your transactions to requisite parties;
Verify your identity;
Resolve disputes, collect fees, and troubleshoot problems;
Manage risk, or to detect, prevent, and/or remediate fraud or other potentially prohibited or
illegal activities;
Detect, prevent or remediate violation of Laws, Regulations, Standards, Guidelines and
Frameworks;
Improve NIHSA Services by implementing aggregate customer or user preferences;
Measure the performance of the NIHSA Services and improve content, technology and layout;
Track information breach and remediate such identified breaches;
Manage and protect our information technology and physical infrastructure;
Contact you at any time through your provided telephone number, email address or other
contact details.
5.0 Cookies
Cookies are small files placed on your computer’s hard drive that enables the website to identify your
computer as you view different pages. Cookies allow websites and applications to store your
preferences in order to present contents, options or functions that are specific to you. Like most
interactive websites, our website uses cookies to enable the tracking of your activity for the duration of
a session. Our website uses only encrypted session cookies which are erased either after a predefined
timeout period or once the user logs out of the platform and closes the browser. Session cookies do not
collect information from the user’s computer. They will typically store information in the form of a
session identification that does not personally identify the user.
6.0 How we protect your personal information
We store and process your personal information on our computers in Nigeria. Where we need to
transfer your data to another country, such country must have an adequate data protection law. We will
seek your consent where we need to send your data to a country without an adequate data protection
law. We protect your information using physical, technical, and administrative security measures to
reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards
we use are firewalls and data encryption, physical access controls to our data centers, and information
access authorization controls.
7.0 How We Share your information within NIHSA and other users
During your interaction with our website or premises, we may provide other Ministries, Departments,
Agencies (MDA), other organs of government, private sector operators performing government
functions, with information such as your name, contact details, or other details you provide us for the
purpose of performing our statutory mandate to you or third parties.
We work with third parties, especially government agencies to perform NIHSA services and implement
its mandate. In doing so, a third party may share information about you with us, such as your email
address or mobile phone number.
You accept that your pictures and testimonials on all social media platforms about NIHSA can be used
for limited promotional purposes by us. This does not include your trademark or copyrighted materials.
From time to time, we may send you relevant information such as news items, enforcement notice,
statutorily mandated notices and essential information to aid the implementation of our mandate. We
may also share your personal information in compliance with national or international laws; crime
prevention and risk management agencies and service providers.
8.0 Security
We will always hold your information securely. To prevent unauthorized access to your information, we
have implemented strong controls and security safeguards at the technical and operational levels. This
site uses Secure Sockets Layer/Transport Layer Security (SSL/TLS) to ensure secure transmission of your
personal data. You should see the padlock symbol in your URL address bar once you are successfully
logged into the platform. The URL address will also start with https:// depicting a secure webpage. SSL
applies encryption between two points such as your PC and the connecting server. Any data transmitted
during the session will be encrypted before transmission and decrypted at the receiving end. This is to
ensure that data cannot be read during transmission.
NIHSA has also taken measures to comply with global Information Security Management Systems
(ISMS). Therefore, we have put in place digital and physical security measures to limit or eliminate
possibilities of data privacy breach incidents.
9.0 Data Confidentiality Rights
Your information is regarded as confidential and will not be divulged to any third party except under
legal and/or regulatory conditions. You have the right to request sight of, and copies of any and all
information we keep on you, if such requests are made in compliance with the Freedom of Information
Act and other relevant enactments. While NIHSA is responsible for safeguarding the information
entrusted to us, your role in fulfilling confidentiality duties includes, but is not limited to, adopting and
enforcing appropriate security measures such as non-sharing of passwords and other platform login
details, adherence with physical security protocols on our premises, dealing with only authorized
officers of the Agency.
10.0 Links to Other Websites and Premises
Certain transaction processing channels may require links to other websites or Organizations other than
ours. Please note that NIHSA is not responsible and has no control over websites outside its domain. We
do not monitor or review the content of other party’s websites which are linked from our website or
media platforms. Opinions expressed or materials appearing on such websites are not necessarily
shared or endorsed by us, and NIHSA should not be regarded as the publisher of such opinions or
materials. Please be aware that we are not responsible for the privacy practices, or content of these
sites. We encourage our users to be aware of when they leave our site and to read the privacy
statements of these sites. You should evaluate the security and trustworthiness of any other site
connected to this site or accessed through this site yourself, before disclosing any personal information
to them. NIHSA will not accept any responsibility for any loss or damage in whatever manner,
howsoever caused, resulting from your disclosure to third parties of personal information.
11.0 Governing Law
This Privacy Policy is made pursuant to the Nigeria Data Protection Regulation (2019) and other relevant
Nigerian laws, regulations or international conventions applicable to Nigeria. Where any provision of this
Policy is deemed inconsistent with a law, regulation or convention, such provision shall be subject to the
overriding law, regulation or convention.
